We provide discreet shipping on all our orders to safeguard your privacy.
-All orders are shipped, after luxury gift wrapping by hand, in a neutral or DHL shipping box. Note, not all items come with gift wrapping, mostly due to odd sizing, contact Xenses if you would like to know if gift wrapping is included.
-The sender on the package will be: Exorior Added Value BV. The name Xenses will not be mentioned on the parcel or customs documents.
-When customs authority codes are required we will describe the content as neutral as possible.
-Please note that international deliveries, even when shipped with express delivery, may be subject to opening and inspection by customs authorities, we cannot prevent that.
On Demand Delivery
Once your order is picked up at Xenses and shipped you will receive a notification from DHL EXPRESS ON DEMAND DELIVERY (DHL ODD).
Belgium & the Netherlands excluded, they are shipped with PostNL.
ODD will email and/or text you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your delivery.
DHL ON DEMAND DELIVERY offers the following free delivery options:
Deliver my Package on Another Day: Scheduled Delivery
Deliver my Package to Another Address: Alternate Delivery to work or family
Deliver my Package with Neighbor: Leave with Neighbor, Reception or Guard
Deliver my Package at a DHL ServicePoint: Hold for Collection
Request to hold my Package: Vacation hold and safekeeping up to 30 days
ODD gives you full control and you never miss another delivery. Flexible, convenient and always at the right moment.
DHL Text Notifications
DHL sends delivery updates by text ( or e-mail). Please enter your mobile number at the checkout to receive these On Demand Delivery options.
Climate Neutral Shipping - Go Green
In looking for ways to become a climate neutral business, Xenses ships with Go Green services from DHL Express, which means that the emissions of the transport to you are certified compensated.