Shipping, Returns, Tax-Free 21%

Express Delivery Worldwide



International orders (excl. Belgium) are shipped with DHL Express on demand delivery for €9,95. Complimentary for orders above €200,-.
- Next day (Mon-Fri) DHL Express delivery in Europe, order before 3.30pm GMT+2 (business days Mon-Fri).*
- 2-4 days (Mon-Fri) DHL Express delivery worldwide, order before 3.30pm GMT+2 (business days Mon-Fri).*
Delivery times are not guaranteed and a guide line only.
Note, rural and remote areas like Australia may take longer to reach. Also uncontrollable events like bad weather, a pandemic, the busy holiday season, or rare customs inspections may cause delays.

 

Made to order / bespoke/ custom items will be shipped with DHL Express when ready.

 

Belgium & Netherlands


We deliver with PostNL, complimentary shipping for all orders.
- Next day (Tue-Sat) delivery in The Netherlands & Belgium with PostNL, order before 4pm (business days Mon-Fri)*, including PostNL Pick-up Points.
*Delivery times are not guaranteed and a guide line only.
During the busy holiday season or due to uncontrollable events like a pandemic, delivery delays may occur. 

 

Made to order / bespoke/ custom items will be shipped with PostNL when ready.

 

Import Duties



Import duties may be imposed by your own country. We have no control over these charges and cannot predict what they will be or how long any delay at customs will be.

 

Privacy

Your privacy is important to us and we do not share any information about your order with anyone. All our orders are shipped by sender Exorior Added Value B.V., not Xenses, for your privacy. Exorior Added Value B.V. is our official company name, Xenses is our trade name. Customs papers are filled out with neutral descriptions and state the company Exorior Added Value B.V. Your invoice is also not added to the package nor provided to our shipper. Please be aware that all international shipments can be subjected to customs inspections and may be opened on those rare occasions.

 

Climate neutral shipping



In looking for ways to go green, Xenses ships with Go Green services with DHL Express, which means that the emissions of the transport to you are certified compensated.

 

 

Returns

 

Xenses offers a return/exchange period of 30 days, however exclusions do apply, for example (this is not the complete list): custom, bespoke and made to order products as they are especially made for you. Also pleasures (sex toys), intimate jewelry, gags and whips for hygienic reasons. All return fees are for you. Please read the details here at the header Returns & Exchanges.

 

Tax-Free 21% shopping non-E.U. Citizens

 

Tax-Free Shopping without Dutch Tax 21% applies for citizens living outside the E.U. and prices are already shown without Dutch Tax if your country IP is outside the European Union. You can manually change the currency at the top right of the website to see prices and pay in your currency when available.
Please note, import duties and/or local taxes may still apply, we cannot predict or prevent that.

 

United Kingdom Vat

Prices are shown without Dutch Tax 21% when browsing with a U.K. IP number. GB VAT 20% will automatically be added later, in the check-out, when submitting and saving your U.K. address. When the order is shipped to the U.K. we take care of GB Vat being paid directly to the UK government. Note, import duties for orders above GBP135,- may still apply and need to be paid by you prior or upon delivery to the courier acting on behalf of the U.K. government. Unfortunately, we cannot predict when or how high these costs will be.

 

European Union Vat

Following the new European Union legislation, Xenses offers all items with local Vat. Each country in the European Union has its own Vat percentage and based on your IP number our prices are already shown with and without your local Vat. When for some reason your IP number is shielded or you are logging in from a different country, the prices will be corrected to the right amount upon entering and saving the delivery address in the check-out.

 

Pricing / Currency

Xenses offers pricing in Euros and you can manually change the currency at the top right of the website. Prices are already stated without Dutch Tax when browsing from outside the European Union. When selecting credit card payments in the check-out or use PayPal, you will be able to make payment in that same currency. When selecting any other payment type, or when your currency is not supported by the payment provider, pricing will be changed to our store default currency: Euros.