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Shipping, Returns, Tax-Free 21%

Shipping, Returns, Tax-Free 21%

Express Delivery Worldwide



International orders (excl. U.K. and Belgium) are shipped with DHL Express on demand delivery for €9,95. Complimentary for orders above €200,-.
- Next day (Mon-Fri) DHL Express delivery in Europe, order before 3.30pm GMT+2 (business days Mon-Fri).*
- 2-4 days (Mon-Fri) DHL Express delivery worldwide, order before 3.30pm GMT+2 (business days Mon-Fri).*
Delivery times are not guaranteed and a guide line only.
Note, rural and remote areas like Australia may take longer to reach. Also uncontrollable events like bad weather, a pandemic, the busy holiday season, or rare customs inspections may cause delays.

 

Made to order / bespoke/ custom items will be shipped with DHL Express when ready.

 

United Kingdom

Due to Brexit all orders to the U.K. are on hold unfortunately. We have requested a GB VAT number in December, but are still waiting. Our apologies, we hope to be able to ship to the U.K. again soon!

 

Belgium & Netherlands


We deliver with PostNL, complimentary shipping for all orders.
- Next day (Tue-Sat) delivery in The Netherlands & Belgium with PostNL, order before 4pm (business days Mon-Fri)*, including PostNL Pick-up Points.
*Delivery times are not guaranteed and a guide line only.
During the busy holiday season or due to uncontrollable events like a pandemic, delivery delays may occur. 

 

Made to order / bespoke/ custom items will be shipped with PostNL when ready.

 

Import Duties



Import duties may be imposed by your own country. We have no control over these charges and cannot predict what they will be or how long any delay at customs will be.

 

Privacy

Your privacy is important to us and we do not share any information about your order with anyone. All our orders are shipped by sender Exorior Added Value B.V., not Xenses, for your privacy. Exorior Added Value B.V. is our official company name, Xenses is our trade name. Customs papers are filled out with neutral descriptions and state the company Exorior Added Value B.V. Your invoice is also not added to the package nor provided to our shipper. Please be aware that all international shipments can be subjected to customs inspections and may be opened on those rare occasions.

 

Climate neutral shipping



In looking for ways to go green, Xenses ships with Go Green services with DHL Express, which means that the emissions of the transport to you are certified compensated.

 

 

Returns

 

Xenses offers a return/exchange period of 30 days, however exclusions do apply, for example (this is not the complete list): custom, bespoke and made to order products as they are especially made for you. Also pleasures (sex toys), intimate jewelry, gags and whips for hygienic reasons. All return fees are for you. Please read the details here at the header Returns & Exchanges.

 

Tax-Free 21% shopping non-E.U. Citizens

 

Tax-Free Shopping without Dutch Tax 21% applies for citizens living outside the E.U. and prices are already shown in your local currency and without Dutch Tax if your country IP is outside the European Union. Please note, import duties and local taxes may still apply, we cannot predict or prevent that.

 

Pricing / Currency

Xenses offers pricing in local currency, based on your IP address. Prices are already stated without Dutch Tax when browsing from outside the European Union. Or you can manually select one of the available currencies at the top of the website. When selecting credit card payments in the check-out or use Paypal, you will be able to make payment in that same currency. When selecting any other payment type, or when your currency is not supported by the payment provder, pricing will be changed to our store default currency: Euros.