At Xenses we take your privacy very seriously. We respect the privacy rights of our online visitors and recognise the importance of protecting the information collected about you. Following the General Data Protection Regulation (GDPR) you will find below how we collect information and why.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (depending on your choice of payment: credit card numbers, ideal, PayPal, Apple Pay, Bitcoin, Klarna*, Google Pay and Shop Pay information) email address, and phone number. We refer to this information as “Order Information.”
*Klarna. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
In Switzerland, Klarna offers its services together with its subsidiary Billpay. Billpay’s/Klarna’s payment options: In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Billpay. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s (de, fr, it or en versions) and Billpay’s (de, fr, it or en versions) privacy notices.
Other information collected is your subscription to our newsletter, your e-mail address and when provided your name. And when you leave a message through our contact page, we will collect the data you submit to us. Please note that your subscription information will be transferred outside of Europe, to the United States and Canada. We do not sell this information to third parties.
Use of Google ReCAPTCHA
To protect the comment section and input forms of our web pages from spam and abuse, we use the external service reCAPTCHA. This is a service of Google Inc, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (hereinafter: Google). reCAPTCHA makes it possible to distinguish between the input of data by a natural person on the one hand and, on the other hand, input intended to be abusive by automated software (also called bots). When using this service, the following data is sent to Google's servers in the US:
- Referrer URL
- The user's IP address
- The user's input behavior as well as mouse movements in the area of the "reCAPTCHA" checkboxes
- The Google account: if the user is logged in to his Google account at the same time, it will be recognized and assigned
- Information about the browser used, browser format, browser resolution, browser plugins, language settings, date
- Mouse and touch events on the page
- Scripts and display instructions from the website
The processing is based on our overriding legitimate interest in the security of our website.
Google is certified under the Privacy Shield Agreement, thereby guaranteeing compliance with European data protection law:
Further information on privacy protection can be found under:
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights. To opt out click here.
When you place an order through the Site, we will maintain your Order Information for our records. The collected data are used and retained for the duration determined by law.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
De Dieze 15, Goirle, NB, 5052 TM, Netherlands
Exorior Added Value B.V., tradename Xenses (Chamber of Commerce 18085709), hereinafter referred to as Authority, hereby grants you access to www.xenses-shop.com (the Website) and invites you to buy from the offered. EAV thereby reserves the right to modify at any time the content or remove content without having to inform you.
LIMITATION OF LIABILITY
Authority shall make effort to update the contents of the Website as often as possible and / or to supplement. Despite this care and attention it is possible that content is incomplete and / or incorrect.
Specifically for prices and other information regarding products on the website that are subject to programming and typing errors. You can on the basis of such errors not claim agreement with EAV.
All intellectual property rights concerning these materials are at EAV and its licensors. Copying, spreading or other use of these materials is prohibited without written permission of EAV, except and only to the extent provided in regulations of mandatory law (such as right to quote), unless otherwise indicated in specific materials.
This disclaimer may change from time to time.